Ora aqui está uma grande verdade: ser específico.

Why You Need to Get Specific With Your Clients

Summary

Be specific with your clients, your vendors, your colleagues, and in your sales materials and you will avoid much of the unpleasantness involved in services, especially those communicated online. If possible, get your client to repeat back and always double check anything you are told, then get sign off, preferably in writing. It might seem difficult, but it is much more difficult later when you all remember the conversation going a different way!

Este artigo resume muito bem o que sempre advoguei junto aos meus colaboradores. Ser específico, e ser completamente honesto e transparente, traz sempre bons resultados. Pode afastar alguns clientes, mas nunca nos afasta o sono.